How can we help?
Find quick answers below, or send us a message — we usually reply within 1–2 business days.
Frequently asked questions
Which devices does Run Signal support?
Run Signal is an iPhone app. It works best with runs recorded on Apple Watch, which provide heart-rate and running-form data.
Where does Run Signal get my run data?
From Apple Health, with your permission. You can change what Run Signal can read at any time in the Health app.
I subscribed but Premium isn’t unlocked.
Make sure you’re signed in with the same account in the app and on the website. In the app you can also tap “Restore purchases”.
How do I cancel my subscription?
If you subscribed on this website: My account → Manage subscription. If you subscribed in the app: iPhone Settings → your name → Subscriptions.
How do I delete my account?
You can delete your account in the app under Profile, or contact us and we’ll delete it for you.
Is the AI Coach always right?
The AI Coach gives helpful guidance, but it can make mistakes. It isn’t medical advice — listen to your body and talk to a professional if something feels wrong.
Send us a message
Prefer email? Write to contact@marostech.com